You understand that use of the Services may result in charges to you for the services you receive from a Third Party Provider ("Charges"). After you have received services obtained through your use of the Service, NurseMe Cares India Pvt Ltd will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider.
NurseMe Cares India Pvt Ltd shall charge you a convenience fee (“Fee”) for the Services provided by NurseMe Cares India Pvt Ltd to you. The Fee may be charged from you at the time of booking of services on the platform or upon the completion of service.
Such Charges and Fee will be inclusive of applicable taxes where required by law. Charges and Fee paid by you are final and non-refundable, unless otherwise determined by NurseMe Cares India Pvt Ltd or required by the relevant Consumer Law legislation. Under the relevant Consumer Law legislation, you may be entitled to a refund for a major failure of the Services, or other remedies for a minor failure. You retain the right to request lower Charges or Fee from a Third Party Provider for services received by you from such Third Party Provider at the time you receive such services. NurseMe Cares India Pvt Ltd will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service.
All Charges and Fee are due immediately and payment will be facilitated by NurseMe Cares India Pvt Ltd using the preferred payment method designated in your Account, after which NurseMe Cares India Pvt Ltd will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that NurseMe Cares India Pvt Ltd may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and NurseMe Cares India Pvt Ltd, NurseMe Cares India Pvt Ltd reserves the right to establish, remove and/or revise Charges for any or all services obtainable through the use of the Services at any time in NurseMe Cares India Pvt Ltd’s sole discretion. Further, you acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. NurseMe Cares India Pvt Ltd will use reasonable efforts to inform you of Charges and Fees that may apply, provided that you will be responsible for Charges and Fees incurred under your Account regardless of your awareness of such
Charges, Fees or the amounts thereof. NurseMe Cares India Pvt Ltd may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services obtained through the use of the Nursing Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Nursing Services or the Charges applied to you. You may elect to cancel your request for services from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee. Additionally, the applicable taxes (whether direct or indirect) that are liable to be charged/ deducted on cancellation fee will charged to you by NurseMe Cares India Pvt Ltd.
Further, NurseMe Cares India Pvt Ltd may from time to time offer subscription packages to you, wherein, in exchange for monetary consideration, additional benefits such as discounted services from Third Party Providers will be made available to you. The said benefits will only be available for a limited period as may be agreed with you in advance.
This payment structure is intended to fully compensate the Third Party Provider for the services provided. NurseMe Cares India Pvt Ltd does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by NurseMe Cares India Pvt Ltd (on NurseMe Cares India Pvt Ltd’s website, in the Application, or in NurseMe Cares India Pvt Ltd’s marketing materials) to the effect that tipping is "voluntary," “not required,” and/or “included” in the payments you make for services provided is not intended to suggest that NurseMe Cares India Pvt Ltd provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
It is clarified that the Charges and Fees (respectively) shall be made only for the services provided by the Third Party Provider to you and for the Services provided by NurseMe Cares India Pvt Ltd to you.
